Shipping Policy

Shipping Policy

At Oceanea, we work hard to ensure your order arrives safely and on time. Please read below for details on our processing and delivery times.

1. Order Processing

  • All orders are processed within 2–5 business days after payment confirmation.

  • You will receive a confirmation email once your order has been processed and shipped.

  • Please note that processing times may be slightly extended during peak seasons or holidays in China.

2. Shipping Times

  • Delivery times vary depending on your location:

    • North America & Europe: 7–15 business days

    • Rest of the World: 10–21 business days

  • These are estimated times and may vary due to customs inspections or local postal delays.

3. Shipping Costs

We offer Free Worldwide Shipping on all orders — no minimum purchase required.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and link to follow your shipment status in real time.
Please allow up to 3–5 business days for tracking information to update after dispatch.

5. Delays & Lost Packages

  • Oceanea is not responsible for shipping delays caused by customs clearance, incorrect addresses, or unforeseen courier issues.

  • If a package is lost due to an incorrect address provided by the customer, Oceanea cannot offer a refund or replacement.

  • However, our team will do its best to assist you in resolving any delivery issues directly with the courier.

6. Customs & Import Taxes

International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Contact Us
For questions about your order or shipping details, please email us at contact@oceanea.store.
Our support team will be happy to assist you.