Refund Policy

At Oceanea, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Returns & Refunds

  • You may request a return or refund within 30 days of receiving your order.

  • Items must be unused, unworn, and returned in their original packaging with all tags attached.

  • To start your return, please contact us at contact@oceanea.store and include your order number and reason for return.

2. Refund Process

  • Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days and credited back to your original payment method.

  • Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Return Address

All returns must be sent to:
Oceanea Returns Department
3rd Floor, Right Side After Elevator, Building B6, Xiufeng Industrial, Jihua Street,
Longgang District, Shenzhen, Guangdong Province, 518000, China

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.

4. Non-Refundable Items

Please note that the following items cannot be returned or refunded:

  • Gift cards

  • Final sale items

  • Products purchased during clearance or promotional events

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos showing the issue. We will gladly replace the item or issue a refund, depending on the situation.

Contact Us
For all refund or return inquiries, please email us at contact@oceanea.store. Our team will assist you as soon as possible.

Quer que eu já faça a Shipping Policy agora, no mesmo padrão (com o aviso sobre feriados na China e prazos médios de entrega)?